FAQ

Can I update my shipping address or change the size? We can help with order adjustments before a package is dispatched. Once it has shipped, changes are no longer possible. Please write to service@pickverulo.com as soon as you notice an issue.

Is it possible to cancel an order? Yes, if the order has not yet shipped. After dispatch, cancellation is unavailable; you may wait for delivery and then contact us about a return and refund.

Why have I not received a shipping confirmation? We usually need 1–3 business days to check and prepare an order before shipping. This preparation period is separate from transit time. We will email you when the parcel is sent or if a delay occurs.

How should I select a clothing size? Measure yourself and compare those measurements with the size chart shown in the relevant product description.

Delivery and Tracking

Why did my order arrive in more than one parcel? Items may be shipped separately if they are stored in different warehouses, need different preparation times or must be split to meet carrier or customs weight limits. We will email a dispatch notice for each package.

The tracking says delivered, but I cannot find my package. What should I do? Check your mailbox and ask nearby neighbors whether they accepted the delivery. You can also contact the courier using your tracking number and identification. If you still cannot locate it, email service@pickverulo.com.

How long does delivery normally take? The FAQ's stated transit estimate is 10–15 business days after dispatch. Adding the usual 1–3 business days for order preparation gives an estimated total of 11–18 business days. Tracking details will be emailed after shipment and may also be available in your customer account.

Why does my tracking number appear invalid? A tracking number may be created before the courier completes its first scan. Packages travel from the warehouse to the carrier's processing center, and online status can take 1–3 working days to appear. Please allow time for tracking to refresh.

Why was my package sent back? Possible causes include an incorrect or incomplete address, an invalid contact number or an unsuccessful delivery attempt.

Why did a delivery attempt fail? The recipient may have been unavailable, the address may be inaccurate, or the courier may have experienced a delay. Contact the shipping company with your tracking number and ID to arrange another attempt. If you still need assistance, email service@pickverulo.com.

Returns, Exchanges and Security

Can I exchange an item for a different size? Return or exchange requests are accepted within 30 days of delivery, subject to the return policy.

Is it safe to place an order? We use online security measures, including SSL technology, to help protect personal information and payment‑related data against unauthorized access. Information collected through the website is handled in a protected environment and is not disclosed to unrelated third parties except as described in our applicable policies.

Contact and Support Hours

Email: service@pickverulo.com

Customer Service Hours: Monday–Friday, 09:00–18:00 (UTC+8).