Shipping Policy
How Your Order Moves Through Delivery
We want every joyquarry customer to have a clear understanding of the journey from payment confirmation to delivery. The steps below explain our usual processing, shipping and tracking arrangements.
Payment Confirmation
Once your payment has been checked and authorized, we will send an order confirmation email indicating that payment was processed successfully.
Order Processing
Orders are generally prepared for dispatch within 1–3 business days.
Shipping Time and Method
We use commercial courier services to deliver purchases. After dispatch, shipping normally takes an additional 5–12 business days. When your parcel ships, an email containing its tracking number will be sent to you.
Shipping Fees
A $6.99 shipping charge applies when the order total is below $49. Orders with a total of $49 or more qualify for free shipping.
Tracking Your Parcel
Use the tracking link in your shipment email to follow your delivery. Carrier scans may not appear immediately, and updates can be affected by severe weather, labor disruptions or busy shipping periods. Please email us if you need help checking the status of your order.
Estimated Total Delivery Time
Delivery estimates combine preparation and transportation. With 1–3 business days for processing and 5–12 business days in transit, the expected total is approximately 6–15 business days. For example, a coat may require up to three business days to prepare before the courier's delivery period begins.
Carrier Selection and PO Box Addresses
The shipping service is selected according to factors such as the sales channel and the size and weight of the products. If an order is addressed to a PO Box that the chosen carrier cannot serve, customer support will get in touch about updating the delivery address or canceling the order.
Taxes and Import Charges
According to this store's stated shipping arrangement, customers pay only the product price and applicable shipping charges; no additional import duties, import fees or VAT are required from the customer.
Questions About Shipping Email: service@joyquarry.com
Customer Service Hours: Monday–Friday, 09:00–18:00 (UTC+8).